Terms & Conditions

Welcome to Honger ("we", "us", or "our"). By accessing our website or placing an order through our platform, you agree to be bound by these Terms & Conditions. If you disagree with any part, please do not use our service.

Definitions

• "Platform" — the Honger website and any associated mobile interfaces.
• "Customer" — any individual who registers or places an order.
• "Order" — a food order submitted through the platform.
• "Delivery Zone" — the geographical areas we currently serve in and around Malda, West Bengal.

Eligibility

• You must be at least 18 years old to create an account and place orders.
• By using the platform you confirm that all information you provide is accurate and up to date.
• We reserve the right to suspend or terminate accounts that violate these terms.

Orders & Availability

• All orders are subject to availability and confirmation. We reserve the right to refuse or cancel any order at our discretion.
• Menu items, prices, and availability may change without prior notice.
• After an order is placed, you will receive a confirmation. This constitutes acceptance of your order.
• Orders can be cancelled only before they enter the preparation stage. Once preparation begins, cancellation is not guaranteed.
• We operate within designated delivery zones. Orders placed outside our service area will not be fulfilled.

Pricing & Payments

• All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
• Delivery charges, if any, will be shown at checkout before you confirm the order.
• We accept payments via online payment gateways (Razorpay) and Cash on Delivery (COD) where available.
• COD availability is at our discretion and may be restricted for certain customers or zones.
• We are not responsible for additional bank or transaction charges levied by your payment provider.

Delivery

• Estimated delivery times are indicative only. Actual delivery may be affected by weather, traffic, or order volume.
• You are responsible for providing a complete and accurate delivery address. We are not liable for failed deliveries due to incorrect addresses.
• If you are unavailable to receive your order at the time of delivery, we may attempt to contact you. Uncollected orders will not be eligible for a refund.

Food Safety & Quality

• We take food safety seriously and prepare all items in a hygienic environment.
• If you have any allergies or dietary requirements, please contact us before placing your order. We cannot guarantee an allergen-free kitchen.
• Any quality complaints must be raised within 1 hour of delivery with photo evidence.

User Accounts

• You are responsible for maintaining the confidentiality of your account credentials.
• You must notify us immediately of any unauthorised use of your account.
• We reserve the right to remove or refuse access to any account at our sole discretion.

Intellectual Property

All content on the platform — including logos, images, menu descriptions, and layout — is the property of Honger and may not be copied, reproduced, or distributed without prior written permission.

Limitation of Liability

• We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our platform or services.
• Our total liability in any matter shall not exceed the value of the relevant order.

Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Malda, West Bengal.

Changes to These Terms

We may update these Terms & Conditions from time to time. Continued use of the platform after changes are posted constitutes your acceptance of the revised terms.

Questions? Contact us at hello@honger.in or call +91 98000 00000.