Refund Policy

At Honger, customer satisfaction is our priority. We understand that issues can occasionally arise with food orders. This policy clearly explains when refunds or replacements are offered and how to request them.

When You Are Eligible for a Refund

We will offer a full or partial refund, or a replacement, in the following situations:

• You received an item that was not ordered (wrong item delivered).
• One or more items from your order were missing upon delivery.
• The food was spoiled, contaminated, or unfit for consumption.
• The food was delivered in a significantly damaged condition due to our fault.
• Your order was never delivered and we are unable to redeliver.
• A duplicate payment was charged for the same order.

When You Are Not Eligible for a Refund

• You simply changed your mind after the order was placed.
• The delivery failed because you provided an incorrect or incomplete address.
• You were unavailable to receive the order at the time of delivery and did not respond to our delivery agent's calls.
• The complaint was raised more than 1 hour after the delivery timestamp.
• The issue is related to personal taste preferences or spice levels that are subjective.
• The order was cancelled after preparation had already begun (see Cancellation section).

Order Cancellation & Refunds

• Orders can be cancelled before preparation begins. A full refund will be issued for prepaid orders.
• Once preparation has started, cancellation is no longer possible and no refund will be issued.
• If we cancel your order due to unavailability of items or operational issues, a full refund will be processed automatically.
• COD (Cash on Delivery) orders that are cancelled before preparation carry no charge.

How to Raise a Refund Request

To raise a complaint or refund request, please:

Refund Methods

• Online payments (Razorpay) — refunded to the original source (bank account, UPI, card, wallet) within 5 – 7 business days.
• Cash on Delivery — a credit will be added to your Honger account wallet for use on your next order, or we may arrange a bank transfer upon request.
• We are not responsible for delays caused by your bank or payment provider.

Replacements

In cases of wrong or missing items, we may offer a free replacement delivery instead of a monetary refund, subject to availability and operational feasibility. We will discuss this option with you when processing your complaint.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with a revised date. We encourage you to review this policy periodically.

Need help with a refund? Reach us at hello@honger.in or call +91 98000 00000. You can also use our contact form.