Privacy Policy

Information We Collect

We collect information you provide directly, as well as data generated through your use of our platform:

• Account information — name, email address, phone number, and password when you register.
• Delivery addresses — the addresses you save or enter at checkout.
• Order history — details of every order you place, including items, prices, and timestamps.
• Payment information — transaction IDs and payment status. We do not store your card details; payments are handled securely by Razorpay.
• Usage data — pages visited, browser type, IP address, and device information collected automatically via cookies and server logs.
• Communications — messages you send us via the contact form or email.

How We Use Your Information

• To process, fulfil, and track your orders.
• To communicate order confirmations, updates, and delivery notifications.
• To manage your account and verify your identity.
• To respond to your support queries and feedback.
• To improve our menu, platform performance, and customer experience.
• To send you occasional promotional offers — you can opt out at any time.
• To comply with legal obligations and resolve disputes.

Sharing Your Information

We do not sell your personal data. We may share it only in the following limited circumstances:

• Delivery staff — your name, phone number, and delivery address are shared with our delivery team solely to fulfil your order.
• Payment processors — Razorpay receives the data necessary to process your payment, subject to their own privacy policy.
• Legal requirements — we may disclose information when required by law, court order, or government authority.
• Business transfers — in the event of a merger or acquisition, your data may be transferred to the new entity under the same privacy protections.

Cookies

We use cookies and similar technologies to keep you logged in, remember your cart, and understand how visitors use our site. You can control cookies through your browser settings, but disabling them may affect the functionality of certain features such as cart and checkout.

Data Security

We implement industry-standard security measures — including HTTPS encryption and access controls — to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Order records may be retained longer to comply with accounting and legal obligations. You may request deletion of your account and associated data at any time (see Your Rights below).

Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information via your profile settings.
• Delete your account and personal data by contacting us.
• Opt out of marketing communications using the unsubscribe link in any email we send.
• Lodge a complaint with the relevant data protection authority if you believe your rights have been violated.

To exercise any of these rights, please contact us at hello@honger.in.

Children's Privacy

Our platform is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with their data, please contact us and we will promptly delete it.

Third-Party Links

Our platform may contain links to third-party websites (e.g. Google Maps). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our platform or via email. Continued use of our service after changes are posted constitutes your acceptance of the updated policy.

Questions about your data? Contact us at hello@honger.in or call +91 98000 00000. We are based at 242M+M58, Malda, West Bengal, India.